Shipping & Delivery Policy
Thank you for shopping with Neerlap.com. This Shipping & Delivery Policy outlines how we process and deliver your orders.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During peak seasons or promotional sales, processing times may be slightly extended.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- Free shipping may be available on selected products or minimum order value.
- Additional charges may apply for remote locations.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your shipment using the provided tracking link.
- If you do not receive tracking details within 3 business days, please contact us.
5. Cash on Delivery (COD)
- COD is available for selected pin codes.
- Neerlap reserves the right to confirm COD orders before dispatch.
- In case of repeated COD order rejections, COD service may be restricted.
6. Delivery Attempts
- Our courier partners will attempt delivery up to 2–3 times.
- If delivery fails due to incorrect address or unavailability, the order may be returned to us.
- Re-shipping charges may apply in such cases.
7. Damaged or Tampered Packages
If you receive a package that appears damaged:
- Do not accept the package if visibly damaged.
- Take clear photos and inform us immediately.
- If already accepted, report within 24 hours with proof.
We will assist you as per our Refund & Returns Policy.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Neerlap.com is not responsible for delays or non-delivery due to incorrect address or contact details provided by the customer.
9. International Shipping
Currently, we ship only within India.
For bulk or international inquiries, please contact our support team.
10. Contact Us
For any shipping-related questions, please contact:
NEERLAP ENERGION PVT. LTD.
Website: www.neerlap.com
Email: [support@neerlap.com]
Phone: [9650679883]
Business Hours: [10:00 am to 7:00]