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Cancellation & Returns Policy

Effective Date: 1st January, 2026
Website: www.neerlap.com

At Neerlap.com, customer satisfaction is our priority. We aim to provide high-quality RO water purifier products and accessories. Please read our cancellation and returns policy carefully before placing your order.

1. Order Cancellation Policy

🔹 Before Shipment

Orders can be cancelled within 12 hours of placing the order or before the product is shipped.
To cancel, email us at support@neerlap.com with your Order ID.
If payment has been made, a full refund will be processed within 5–7 business days to the original payment method.

🔹 After Shipment

Once the order has been shipped, it cannot be cancelled.
However, you may request a return after delivery (see return policy below).

2. Returns Policy

We accept returns under the following conditions:

✅ Eligible for Return

Product delivered is damaged
Product received is defective
Wrong product delivered
Missing parts or accessories

❌ Not Eligible for Return

Used or installed products
Physically damaged products after delivery
Products without original packaging
Consumable items such as:
- RO membranes (if opened)
- Filters (if used)
- Electrical parts once installed

3. Return Timeframe

Return request must be raised within 7 days of delivery.
Email us at support@neerlap.com with:
- Order ID
- Product images/videos
- Description of the issue

Our team will review and respond within 24–48 working hours.

4. Return Process

Submit return request via email.
Our team verifies the issue.
If approved:
- Pickup will be arranged (if serviceable area), OR
- Customer may be asked to self-ship.
After inspection, refund/replacement will be processed.

5. Refund Policy

Refunds are processed within 5–7 business days after product inspection.
Refund will be credited to the original payment method.
For Cash on Delivery (COD) orders, refund will be transferred to the customer’s bank account.

6. Replacement Policy

Replacement will be shipped within 3–5 business days after approval.
If the product is out of stock, refund will be issued instead.

7. Shipping Charges

If return is due to our mistake (damaged/wrong item), we will bear shipping charges.
If return is due to customer preference, shipping charges may be deducted from refund.

8. Important Notes

Please record an unboxing video at the time of delivery for damage claims.
Returns without prior approval will not be accepted.
Neerlap.com reserves the right to refuse returns that do not meet the above conditions.

9. Contact Us

For cancellation or return assistance:

NEERLAP ENERGION PVT. LTD.
Email: support@neerlap.com
Phone: 9650679883
Working Hours: Monday – Saturday, (10:00 AM – 7:30 PM)